Zergaw Cloud Marketplace — User Manual

Website: https://market.zergaw.com

Table of Contents

1. Introduction
2. Getting Started
3. Browsing the Marketplace
4. Ordering a Service
5. Payments & Billing
6. Managing Your Account & Services
7. Getting Help

1. Introduction

The Zergaw Cloud Marketplace is an online store where you can browse, order, and manage Zergaw Cloud services — cloud servers (VPS), cloud software, and cloud security products — hosted locally in Ethiopia, with local payment options (Telebirr and bank transfer) and billing in Ethiopian Birr (ETB).

This manual walks you through the full customer journey: creating an account, choosing a plan, ordering, paying, and managing your services from the customer portal.

The marketplace home page: product categories on the left, search at the top, and featured cloud server plans.

2. Getting Started

2.1 Creating an Account

You need an account to buy on the marketplace.

1. Go to market.zergaw.com and click Sign in → Don't have an account? (or open the sign-up page directly).
2. Enter your email address and click Send Code. A 6-digit verification code is sent to your email — enter it in the Email Verification Code field.
3. Enter your full name.
4. Create a password and confirm it. The strength meter below the field shows whether your password meets the security policy — use a mix of letters, numbers, and symbols.
5. Choose your Account Type:
   • Personal — for individual customers.
   • Business — for companies (you will provide business details such as your registered business name and TIN during KYC verification).
6. Tick the I'm not a robot captcha and click Sign up.

The sign-up form: email verification code, name, password with strength meter, and account type.

2.2 Signing In

Click Sign in at the top-right of any page, then enter your email and password and complete the captcha.

• Forgot your password? Click Reset Password on the sign-in page.
• After several failed attempts your account may be temporarily locked for security wait a few minutes and try again, or reset your password.

The sign-in page.

3. Browsing the Marketplace

Open Marketplace from the top menu to see the product catalog. Products are grouped into categories shown on the left:

• Cloud Infrastructure — cloud server (VPS) plans.
• Cloud Software — software services.
• Cloud Security — security products.
• Demand Based ICT Projects — custom project services.

Use the search bar to find a product by name, and Sort by to reorder the list. Each product card shows a short description and badges such as 99% Uptime, Ethiopian, and Fast.

3.1 Product Details

Click a product to open its detail page. For a cloud server plan (for example CS-CPU_01-MEM_002) you will see:

• Specifications — CPU cores, RAM, SSD storage, and backup policy.
• Subscription term and price — choose Monthly, Quarterly, Semi Annually, or Annually. The price shown updates with the term you select; longer terms cost less per month.
• Quantity — how many instances of the plan you want.
• Configurable Options — optional add-ons billed monthly, such as extra Bandwidth, extra CPU (per core), and Public IP (per IP). Use the + / − buttons to add the amount you need.

A cloud server plan: specifications on the left, subscription terms, quantity, and configurable add-ons on the right.

When you are happy with the configuration, click Add to Cart.

4. Ordering a Service

Checkout has three steps, shown as a progress bar at the top of the page: Review Order → Address → Confirm Order.

4.1 Review Your Cart

Click the cart icon in the top menu. If you haven't added anything yet, the cart is empty:

An empty cart — click Continue Shopping to go back to the catalog.

With items in the cart you can:

• Change the quantity with the + / − buttons, or remove a line with the trash icon.
• Check the Order Total on the right: subtotal, VAT 15%, and total in Birr.
• Enter a promo code via I have a promo code, if you have one.

If you are not signed in yet, the button reads Sign up and checkout you will be asked to create an account or sign in before continuing.

Review Order step: an item in the cart with the order total and VAT on the right.

4.2 Address

Click through to the Address step and confirm your billing address (pre filled from your account details). You can edit it later from the Confirm Order page too.

4.3 KYC Verification

Before your first order can be completed, you must finish a one-time KYC (Know Your Customer) verification:

1. Open your name (top right) → KYC Verification, or follow the prompt shown during checkout.
2. Fill in the form — individuals provide personal identification details; businesses provide registration details (registered business name, TIN, address) and supporting documents.
3. Click Submit. Your status changes to submitted (visible on your account page) and you can proceed with your order right away — you don't need to wait for approval.
4. The Zergaw team then reviews and approves your application, or contacts you if something is missing.

4.4 Confirm Order and Choose Payment

On the Confirm Order step, check the billing address and the order summary, then choose how to pay under Pay with:

• Bank Transfer — pay from your bank and upload the receipt (see Section 5.1).
• Telebirr Payment — pay instantly with Telebirr (see Section 5.2).

Click Pay Now to continue.

Confirm Order: billing address, payment method selection, and order summary.

5. Payments & Billing

5.1 Paying by Bank Transfer

If you chose Bank Transfer, your order page shows the payment information, your order reference, and Zergaw Cloud's bank accounts:

The account numbers are shown on the order page itself.

The order page for a bank transfer: bank account list, order total, and the Upload Bank Attachment button. Note the Communication reference (your order number, e.g. S00071)

Steps:

1. Transfer the exact order total to one of the listed accounts from your bank (branch, mobile banking, or internet banking). Use the order number shown next to Communication as the transfer reference.
2. Back on the marketplace, click Upload Bank Attachment on the order page (you can also reach it later via your name → Quotations → the quotation reference → Upload Attachment).
3. On the Upload Bank Transfer Proof page, choose a clear screenshot or photo of your receipt and click Upload & Confirm Order.
   • The amount, date, and reference/transaction number must be clearly visible.
   • Accepted formats: JPG, PNG, GIF, WEBP, PDF — max 10 MB per file; you may upload multiple files at once.
4. Your order is confirmed on upload, and the Zergaw finance team verifies the receipt. If anything is wrong with the proof, the team contacts you — you may also receive SMS reminders while a payment proof is outstanding.

Uploading the bank transfer receipt.

5.2 Paying with Telebirr

1. Select Telebirr Payment at the Confirm Order step and click Pay Now.
2. You are redirected to the Telebirr payment screen — approve the payment in your Telebirr account.
3. When the payment succeeds you are returned to the marketplace and your order is confirmed automatically.

5.3 After Payment

Once the order is confirmed, your subscription is created and your cloud service is provisioned. You are notified by email and SMS. Your documents — sales order, subscription, and invoice — appear on your account page (Section 6).

5.4 Renewals

• Before your subscription term ends, a renewal quotation is generated and emailed to you automatically. It also appears under Quotations on your account page.
• Pay the renewal quotation using any payment method above and your subscription is renewed in place — same service, new term.
• If you do not renew in time, the service is first disconnected (a grace period during which paying the renewal restores it), then suspended, and finally terminated after the last deadline. You are warned by email and SMS at each stage — to avoid any interruption, pay the renewal before your end date.

6. Managing Your Account & Services

Click your name at the top-right to open your account page. The Documents list is your portal to everything you own:

On the right side of the page you can also:

• Details → Edit — update your contact details and address.
• Account Security → Edit Security Settings — change your password and security options.
• Cloudstack Security → Edit Cloudstack Security — manage credentials for the cloud console.
• Portal Login — open the cloud portal to manage your servers.

The account page: Documents list on the left, account details and security settings on the right.

Upgrades, add-ons, and plan changes: to add resources (CPU, RAM, storage, bandwidth, public IPs) or move to a bigger plan, raise a support ticket or contact Zergaw — changes are applied to your existing subscription without re-ordering.

7. Getting Help

7.1 Support Tickets

1. Open your name → Tickets and create a new ticket.
2. Pick the category that matches your issue, describe the problem, and attach files if useful (error messages, receipts).
3. The right Zergaw team is assigned automatically. You receive updates by email and can follow the conversation on the ticket page.
4. When the ticket is resolved you can rate the support you received.

7.2 Contact Zergaw

• Email: biz@zergaw.com
• Phone: +251-964-747-769
• Address: HQ, Leghar, ORDA Bldg, 15th Floor, Addis Ababa, Ethiopia / ICT Park ZERGAW Building, Addis Ababa, Ethiopia
• Contact form: the Contact Us link in the top menu.

7.3 Quick FAQ

© 2026 Zergaw Cloud. All rights reserved.