Index

Welcome to the official Zergaw Cloud Documentation Portal.

This space provides comprehensive, user friendly documentation for all our cloud, SaaS, and security services making it easier for customers, partners, and developers to understand, deploy, and operate Zergaw Cloud offerings.

About Zergaw Cloud

Zergaw Cloud is Ethiopia’s leading cloud services provider, delivering modern, secure, and reliable digital infrastructure for organizations of all sizes. Founded in 2019, our company was established by experienced ICT experts who share a vision of transforming the local digital landscape through innovative, accessible, and highly available cloud technologies.

Core Products & Services

• Infrastructure as a Service (IaaS)
  • Cloud: High-performance, on-demand compute, storage and network resources
  • Bare Metal Servers: Dedicated hardware for maximum control and performance
  • Shared Hosting: Simple, affordable web and application hosting
• Software as a Service (SaaS)
  • Enterprise Resource Planning (ERP): Integrated business management suites
  • File Management System: Secure storage, sharing, and collaboration
  • Advanced Website Development: Professional, responsive, scalable websites
  • Corporate Email Solutions: Secure, reliable, and business-grade email services
• Security as a Service (SECaaS)
  • Identity & Access Management (IAM): Centralized access control and authentication
  • Email Security: Anti-spam, anti-phishing, and secure email gateways
  • Cloud Firewall: Managed perimeter protection for cloud workloads

Security at Zergaw Cloud

Zergaw CloudStack is built with a strong, multi-layered security architecture designed to protect customer workloads, data, and infrastructure across all stages of operation. Our platform follows industry-standard security practices while leveraging the robust capabilities of cloud orchestration, enhanced and hardened for Zergaw Cloud’s environment.

1. Platform Isolation & Tenant Security

• Strict tenant isolation using dedicated domains and fine-grained RBAC roles to ensure customers only access resources assigned to them.
• Isolated virtual networks, network ACL, security groups, and customizable firewall rules to securely separate workloads at Layer 2 and Layer 3.
• Private VLANs segmentation prevent lateral movement between tenants.

2. Data Protection

• Encrypted traffic between management components and hypervisors using TLS.
• Secure storage backend powered by enterprise-grade SDS with built-in data replication and self-healing.
• Full data durability, ensuring protection against disk, node, or rack failures.

3. Access Control & Identity Security

• Granular role-based access control (RBAC) allowing customers to define fine-tuned roles within their domain.
• Multi-factor authentication (MFA) support for enhanced user security.
• Isolated credentials per customer with no cross-visibility between tenants.

4. Network Security

• Virtual routers and firewalls per tenant to enforce gateway-level security policies.
• Support for VPN, site-to-site IPsec, and SSL client VPN.
• DDoS-resilient upstream network with modern filtering and mitigation mechanisms.

5. Operational & Infrastructure Security

• Dedicated Zergaw Cloud operations team monitoring the platform 24/7.
• Automated host health checks, HA mechanisms, and hypervisor-level isolation for secure VM placement.
• Regular patching and hardening of the cloud orchestration, hypervisors, and all control-plane components.

6. Compliance & Best Practices

• Designed following international cloud security guidelines.
• Secure change management, logging, and audit processes for all platform activities.
• Continuous internal reviews and operational adherence to security best practices.

Using This Documentation Portal

This portal is your gateway to all Zergaw Cloud product documentation.

Use the left navigation panel to browse:

• Product guides
• Setup and onboarding instructions
• API references
• Troubleshooting and best practices
• Release notes and platform updates

You can switch between:

• Browse View – folder-style directory structure
• Main Menu View – curated categories and documentation sections

For the easiest experience, pick the product you’re using on the left sidebar and follow the structured documentation flow.